Privacy Policy

Last updated: June 11, 2025

1. Information We Collect

When you use KnowMyCase, we collect:

• Account Information: Email address, name, password (encrypted)
• Legal Questions: Questions you submit for legal guidance
• Usage Data: Response times, subscription tier, question frequency
• Payment Information: Processed securely through Stripe (we don't store card details)
• Technical Data: IP address, browser type, device information

2. How We Use Your Information

We use your information to:

• Provide AI-powered legal guidance and document generation
• Maintain your account and subscription
• Improve our services and AI responses
• Send important account updates (not marketing)
• Comply with legal obligations

3. Data Sharing and Third Parties

We never sell your personal data. We only share information with:

• OpenAI: Your questions are processed by GPT models (subject to OpenAI's privacy policy)
• Stripe: Payment processing (they have their own privacy policy)
• Legal authorities: Only when required by law

4. Data Security

We protect your data using:

• Encrypted database storage
• Secure HTTPS connections
• Regular security audits
• Limited employee access
• Password encryption using industry-standard methods

5. Your Rights (GDPR/UK GDPR)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your account and data
• Portability: Export your data in a readable format
• Object: Opt out of certain data processing

6. Data Retention

We retain your data:

• Account data: Until you delete your account
• Legal questions: 7 years for professional liability purposes
• Usage logs: 12 months for service improvement
• Payment records: 7 years for tax compliance

7. Cookies

We use essential cookies for:

• Maintaining your login session
• Remembering your preferences
• Basic analytics (anonymized)

8. International Transfers

Your data may be processed in countries outside the UK/EU through our service providers (OpenAI, Stripe). These transfers are protected by appropriate safeguards.

9. Changes to This Policy

We'll notify you of any material changes by email and update the "Last updated" date above.

10. Contact Us

For privacy questions or to exercise your rights:

• Email: privacy@knowmycase.com
• Data Protection Officer: dpo@knowmycase.com
• Address: KnowMyCase Ltd, [Your Business Address]